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FAQ for Bongo 2.0 Educational Lab License

Bongo 2.0 (Educational Lab License)
Proof of academic status is required for educational orders. The type of proof required varies depending on the product, so please see the information on the product page for the item you are interested in to make sure you qualify before ordering.
Q: What type of educational proof is required for Bongo 2.0 (Educational Lab License)?
A: Please check the requirements for Bongo 2.0 (Educational Lab License) to see what educational proof is required before placing your order.
Q: What if I do not have a Student ID card but I have a course schedule (or vice-versa)?
A: Some products require both a copy of your student ID card and your course schedule, and some only require one or the other. The educational requirements vary by each manufacturer. We will not process orders until we have received the necessary proof, but we will hold your order for you until the proof requirements are met. Please keep in mind that educational orders cancelled after 24 hours are subject to a 10% cancellation fee.
Q: How do I submit my educational proof?
A: Place your order through our website to get your order number.
You will receive an email requesting the educational proof requirements for the software you ordered. Reply to this email including your order number and attaching your proof in digital form. You can also fax your proof to us at +1 (650) 521-5841. Please reference your order number on the fax. You may also mail photocopies of your proof to us at:
Novedge LLC
Attn: Educational Sales Order #________
236 8th St. Ste B
San Francisco, CA 94103
USA
Please make sure your order number is referenced on the proof you send to us.
Q: Can I use Bongo 2.0 (Educational Lab License) for commercial purposes if I am a student or teacher?
A: Educational software is intended for educational purposes only.
Q: Are there any watermarks, time limits, or limitations in Bongo 2.0 (Educational Lab License)?
A: Since it varies by product, please see the product page for Bongo 2.0 (Educational Lab License) to find out if it has any limitations, watermarks, or time limits.
Q: When will my Bongo 2.0 (Educational Lab License) ship?
A: You order will not be processed until all proof that is required is received. Many products will ship the same day once we've received the proof, or soon after due to manufacturer's differing processing times.
Q: Can I purchase Bongo 2.0 (Educational Lab License) for my friend or relative?
A: You may, but the student or teacher must provide the educational proof and reference your order number. Please put the recipient's name in the shipping address to avoid confusion.
Q: How do I return Bongo 2.0 (Educational Lab License)?
A: Please see our Return Policy. Educational orders cancelled after 24 hours are subject to a 10% cancellation fee.
 
 
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